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Refund and Cancellation Policy

Refunds: 
Before returning any product email us at admin@potofgoodies.com with your order details & reasons.
Once we receive return goods without any wear or tear and the same is passed by our quality control department, then your money will be refunded as soon as possible.A complaint has to be made within 48 hours of receiving the goods.Complaint has to be made on email with subject as "Complaint" for {Order number} and {Product code}.

We are at your service and it is our endeavor to provide you best Sarees, SalwarKameez, lehengas and Ethnic Men’s wear which are in fashion. It is a privilege for having you as our customer!

1. Criteria  Damaged and Defective goods received:

  • A picture of the damaged part has to be sent via e-mail for assurance
  • Our team reviews it within 1 business day and offers you a solution as any one of the following:
    a) Replace defective good immediately free of charge. 
    b) Offer you a credit note. 
    c) Refund full amount instantly.

Procedure
Complaint –> Complaint Redressal within 1 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy Customer!

2. Criteria Product being not liked due to color variation:
A 10% color variation is an acceptable norm. Color variation also occurs in picture due to various monitor configurations & light effects used during photography. Sometimes slight variation in work can also occur. So, 

  • If the variation is higher than expected (then norm) return is accepted, A picture of the product has to be sent.
  • Our team reviews it within 1 business day and offers you a solution as 
    a) Replace defective good immediately free of charge or. 
    b) Offer you a credit note or. 
    c) Refund full amount instantly.

We can also request you to return the product in original packaging and once it is received by us, our team will review your complain and if we find it genuine we will refund the full order amount. 

The extra shipping cost is refunded by means of credit note which can be used on any future purchase. 

Procedure
Complain -> Complain Redressal within 1 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy Customer!

 

 

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